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PRIVACY
POLICY

Last updated: August 2025

1. INFORMATION WE COLLECT

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties. This includes:

  • Personal Information: Name, email address, phone number, date of birth
  • Financial Information: Bank account details, transaction history, wallet addresses
  • Identity Verification: Government-issued ID, proof of address
  • Device Information: IP address, device type, operating system, browser type
  • Usage Data: How you interact with our services, features used

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Verify your identity and prevent fraud
  • Comply with legal obligations and regulatory requirements
  • Send you technical notices, updates, and security alerts
  • Provide customer support and respond to your requests
  • Analyze usage patterns to improve our services

3. INFORMATION SHARING

We may share your information in the following circumstances:

  • Service Providers: Third-party companies that help us provide our services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Consent: When you have given us explicit consent to share your information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • 256-bit SSL encryption for data transmission
  • Multi-factor authentication
  • Regular security audits and penetration testing
  • SOC 2 compliance certification
  • Employee access controls and training

5. DATA RETENTION

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable legal requirements.

6. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Restriction: Request restriction of processing
  • Objection: Object to processing of your personal information

To exercise these rights, please contact us using the information provided below.

7. COOKIES AND TRACKING

We use cookies and similar tracking technologies to collect and use personal information about you. Our Cookie Policy provides detailed information about how we use cookies and how you can manage your cookie preferences.

8. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and provide adequate protection for your personal information.

9. CHILDREN'S PRIVACY

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: info@swarppay.com
Data Protection Officer: info@swarppay.com
Address: Viale Tunisia 22, 20124, Milano, Italy